Returns, Exchanges, Store Credits, and Warranty Information

Need a different size? Product didn’t work out? Found your sunglasses after ordering a replacement? Backcountry’s got you covered. Read on for all you need to know about returns, exchanges, store credits, and warranties.

 RETURN REQUIREMENTS FOR ONLINE AND STORE PURCHASES

Unused gear can be returned at any time, with proof of purchase, for a full refund to your original method of payment. Unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable. If the original method of payment is unavailable, we will issue your refund in the form of store credit.

Used, undamaged gear must be returned within 30 days of delivery, with proof of purchase, and may only be refunded in the form of store credit. We will not accept the return of products that are dirty or damaged due to ordinary wear and tear, improper use, or accidents.

Products purchased at one of our stores must be returned to a store.We cannot accept the return of products purchased at one of our stores through our mail-in returns process. You can return an item to any of our stores—it doesn’t have to be to the same store where you made the purchase.

Proof of purchase includes a paper receipt, electronic receipt, or order number. Our Great Outdoorsman customer service team may request certain customer information to process a return at a store. For returns by mail, Backcountry can validate proof of purchase utilizing the Return Merchandise Authorization (RMA) number.

RETURNS TO A STORE

Products eligible for return can be brought to any of our retail stores with proof of purchase, regardless of whether you bought the product online, in a store, or by phone. Bring your item with its original product packaging and tags (if applicable), along with proof of purchase, to the checkout counter at any retail location.

Please note: Purchases of $500 or more made with cash will be refunded by store credit or by check.

RETURNS BY MAIL

Follow three steps:

• Get an RMA number (Return Merchandise Authorization) under the “Order History” tab of your Account or by contacting a Great Outdoorsman (email godm@greatoutdoorsman.com or chat online anytime)
• Repackage your gear. Be sure to include the RMA number and order number in the return package!
• Send off your return using a carrier of your choice or at a UPS location using a prepaid label that you can request after obtaining your RMA under “Order History.”

Take the time to package your returns carefully. It’s your responsibility to pay costs related to the repair of returned items damaged during shipping due to improper packaging.